Store Support

The Home Depot; Twin Falls (ID); On-site; USD 17,000 - 25,000; Full time

Job summary

The Home Depot is seeking Store Support Associates responsible for a range of non-sales duties to ensure an outstanding customer order fulfillment experience. You may assist customers in the lot, provide administrative services, and interact with customers or vendors to support service and order status inquiries.

These roles emphasize integrity, time management, and a commitment to store objectives while collaborating with other associates, vendors, and carriers.

Qualifications

• Must be detail-oriented and reliable.
• Strong time management skills and integrity.
• Focus on delivering high levels of customer satisfaction.

Responsibilities

• Perform non-sales functions to support store operations.
• Assist customers in the lot or with order status inquiries.
• Provide administrative support and direct customers to departments or merchandise.
• Interact with customers or vendors as needed to facilitate service and order fulfillment.
• Assist with cash handling, program compliance, and operational tasks as required.

Skills

Detail-oriented

Time management

Integrity

Customer satisfaction

Job description

Position Purpose:
Associates in Store Support positions are responsible for a variety of non-sales functions. This may include ensuring an outstanding customer order fulfillment experience, assisting customers in the lot or providing administrative services. Direct customer or vendor interaction is sometimes required for these positions. Whether directing customers to store departments or merchandise, answering customer questions on product order status, handling cash management or program compliance, these positions play a critical role in ensuring the highest level of customer satisfaction. Individuals in these positions must work cooperatively with other Associates, vendors, carriers, and productively with little/some supervision, be detail-oriented, and have proven time management skills. They must demonstrate a high level of integrity at all times, respond to operational concerns of all associates and remain focused on store specific business objectives while supporting key operational responsibilities. Specific positions may include: Office Associate, Order Fulfillment Associate, Lot Associate, and Customer Service Representative.