Store Support

The Home Depot; Tulsa (OK); On-site; USD 17,000 - 21,000; Full time

Job summary

The Home Depot in Tulsa, OK is seeking associates for Store Support roles to help with order fulfillment, customer assistance in the lot, and administrative tasks. You will work with fellow associates, vendors, and carriers to ensure smooth store operations and high levels of customer satisfaction.

These positions emphasize integrity, time management, and attention to detail, with responsibilities ranging from answering order status questions to directing customers to product areas and ensuring

Qualifications

• Non-sales store support responsibilities
• Detail-oriented with good time management
• Ability to work with associates, vendors, and carriers

Responsibilities

• Assist customers in the lot and provide administrative services
• Support order fulfillment to ensure a positive customer experience
• Answer questions on product order status and store procedures
• Direct customers to store departments or merchandise and assist with cash management or program compliance

Job description

Position Purpose:
Associates in Store Support positions are responsible for a variety of non-sales functions. This may include ensuring an outstanding customer order fulfillment experience, assisting customers in the lot or providing administrative services. Direct customer or vendor interaction is sometimes required for these positions. Whether directing customers to store departments or merchandise, answering customer questions on product order status, handling cash management or program compliance, these positions play a critical role in ensuring the highest level of customer satisfaction. Individuals in these positions must work cooperatively with other Associates, vendors, carriers, and productively with little/some supervision, be detail-oriented, and have proven time management skills. They must demonstrate a high level of integrity at all times, respond to operational concerns of all associates and remain focused on store specific business objectives while supporting key operational responsibilities. Specific positions may include: Office Associate, Order Fulfillment Associate, Lot Associate, and Customer Service Representative.