Store Support

The Home Depot; San Angelo (TX); On-site; USD 28,000 - 42,000; Full time

Job summary

The Home Depot in San Angelo, TX is seeking Store Support Associates to perform non-sales functions, including ensuring an outstanding customer order fulfillment experience and assisting customers in the lot or with administrative services. Direct customer or vendor interaction is sometimes required.

These roles require cooperative work with other Associates, vendors, and carriers, with strong time management, integrity, and focus on store objectives while supporting key operational

Qualifications

• Associates must work cooperatively with other Associates, vendors, and carriers.
• Must have good time management, be detail-oriented, and maintain integrity.

Responsibilities

• Ensure outstanding customer order fulfillment experience.
• Assist customers in the lot or with administrative services.
• Direct customer or vendor interaction as required.

Job description

Position Purpose:
Associates in Store Support positions are responsible for a variety of non-sales functions. This may include ensuring an outstanding customer order fulfillment experience, assisting customers in the lot or providing administrative services. Direct customer or vendor interaction is sometimes required for these positions. Whether directing customers to store departments or merchandise, answering customer questions on product order status, handling cash management or program compliance, these positions play a critical role in ensuring the highest level of customer satisfaction. Individuals in these positions must work cooperatively with other Associates, vendors, carriers, and productively with little/some supervision, be detail-oriented, and have proven time management skills. They must demonstrate a high level of integrity at all times, respond to operational concerns of all associates and remain focused on store specific business objectives while supporting key operational responsibilities. Specific positions may include: Office Associate, Order Fulfillment Associate, Lot Associate, and Customer Service Representative.