Store Support

The Home Depot; Lafayette (LA); On-site; USD 19,000 - 25,000; Full time

Job summary

The Home Depot in Lafayette, LA is seeking an associate for store support roles focusing on order fulfillment, customer service, and general administrative tasks. The role requires cooperative work with other associates to ensure high customer satisfaction and efficient store operations.

Responsibilities include assisting customers in the lot, answering product-order questions, and supporting cash handling and compliance processes, all while maintaining integrity and attention to detail.

Qualifications

• Must be detail-oriented.
• Strong time management skills.
• Demonstrates integrity at all times.

Responsibilities

• Perform non-sales functions and support daily store operations.
• Assist customers in the lot and with order status questions.
• Provide administrative services and support when needed.
• Direct customers to store departments or merchandise and interact with vendors.
• Support cash handling and program compliance as required.

Job description

Position Purpose:
Associates in Store Support positions are responsible for a variety of non-sales functions. This may include ensuring an outstanding customer order fulfillment experience, assisting customers in the lot or providing administrative services. Direct customer or vendor interaction is sometimes required for these positions. Whether directing customers to store departments or merchandise, answering customer questions on product order status, handling cash management or program compliance, these positions play a critical role in ensuring the highest level of customer satisfaction. Individuals in these positions must work cooperatively with other Associates, vendors, carriers, and productively with little/some supervision, be detail-oriented, and have proven time management skills. They must demonstrate a high level of integrity at all times, respond to operational concerns of all associates and remain focused on store specific business objectives while supporting key operational responsibilities. Specific positions may include: Office Associate, Order Fulfillment Associate, Lot Associate, and Customer Service Representative.