Store Support

The Home Depot; North Windham (CT); On-site; USD 30,000 - 40,000; Full time

Job summary

The Home Depot in Connecticut seeks an Associate in a store support role focusing on non-sales tasks such as helping customers with order status, directing customers to departments, and handling store administrative duties.

These positions emphasize collaboration with associates, vendors, and carriers, with a strong focus on timely, detail-oriented execution and adherence to store objectives and program compliance.

Responsibilities

• Non-sales support duties including assisting customers, order fulfillment, and administrative tasks.

Job description

Position Purpose:
Associates in Store Support positions are responsible for a variety of non-sales functions. This may include ensuring an outstanding customer order fulfillment experience, assisting customers in the lot or providing administrative services. Direct customer or vendor interaction is sometimes required for these positions. Whether directing customers to store departments or merchandise, answering customer questions on product order status, handling cash management or program compliance, these positions play a critical role in ensuring the highest level of customer satisfaction. Individuals in these positions must work cooperatively with other Associates, vendors, carriers, and productively with little/some supervision, be detail-oriented, and have proven time management skills. They must demonstrate a high level of integrity at all times, respond to operational concerns of all associates and remain focused on store specific business objectives while supporting key operational responsibilities. Specific positions may include: Office Associate, Order Fulfillment Associate, Lot Associate, and Customer Service Representative.