Store Support

The Home Depot; Mission (TX); On-site; USD 19,000 - 25,000; Full time

Job summary

The Home Depot is seeking associates for Store Support roles to assist with a range of non-sales tasks in-store. Responsibilities may include ensuring an outstanding customer order fulfillment experience, guiding customers to departments, and performing administrative or cash-handling tasks with a focus on accuracy and efficiency.

These positions require cooperative work with fellow associates, vendors, and carriers, while maintaining high integrity and attention to detail to support key

Responsibilities

• Associates in Store Support perform non-sales functions including assisting with order fulfillment, answering customer questions on product order status, and supporting store operations.

Job description

Position Purpose:
Associates in Store Support positions are responsible for a variety of non-sales functions. This may include ensuring an outstanding customer order fulfillment experience, assisting customers in the lot or providing administrative services. Direct customer or vendor interaction is sometimes required for these positions. Whether directing customers to store departments or merchandise, answering customer questions on product order status, handling cash management or program compliance, these positions play a critical role in ensuring the highest level of customer satisfaction. Individuals in these positions must work cooperatively with other Associates, vendors, carriers, and productively with little/some supervision, be detail-oriented, and have proven time management skills. They must demonstrate a high level of integrity at all times, respond to operational concerns of all associates and remain focused on store specific business objectives while supporting key operational responsibilities. Specific positions may include: Office Associate, Order Fulfillment Associate, Lot Associate, and Customer Service Representative.