Store Support

The Home Depot; Town of Florida (NY); On-site; USD 22,000 - 33,000; Full time

Job summary

A leading home improvement retailer in the United States is seeking associates for Store Support positions. These roles involve ensuring excellent customer order fulfillment, assisting customers, and performing various administrative tasks. Candidates must have strong attention to detail and time management skills, along with the ability to work cooperatively with others. Integrity and responsiveness to operational concerns are essential. This position plays a critical role in maintaining high customer satisfaction.

Qualifications

• Must work cooperatively with other associates and vendors.
• Must demonstrate a high level of integrity at all times.
• Ability to respond to operational concerns.

Responsibilities

• Ensure outstanding customer order fulfillment experience.
• Assist customers in the lot and provide administrative services.
• Handle cash management and program compliance.

Skills

Attention to detail

Time management

Customer service skills

Job description

Position Purpose

Associates in Store Support positions are responsible for a variety of non-sales functions. This may include ensuring an outstanding customer order fulfillment experience, assisting customers in the lot or providing administrative services. Direct customer or vendor interaction is sometimes required for these positions. Whether directing customers to store departments or merchandise, answering customer questions on product order status, handling cash management or program compliance, these positions play a critical role in ensuring the highest level of customer satisfaction. Individuals in these positions must work cooperatively with other Associates, vendors, carriers, and productively with little/some supervision, be detail-oriented, and have proven time management skills. They must demonstrate a high level of integrity at all times, respond to operational concerns of all associates and remain focused on store specific business objectives while supporting key operational responsibilities. Specific positions may include: Office Associate, Order Fulfillment Associate, Lot Associate, and Customer Service Representative.