Store Support

The Home Depot; Austell (GA); On-site; USD 30,000 - 40,000; Full time

Job summary

A leading home improvement retailer located in Georgia is seeking associates for Store Support positions. These roles involve assisting with customer order fulfillment, administrative tasks, and maintaining operational efficiency. Candidates should be detail-oriented, possess strong time management skills, and work well both independently and in a team. Integrity and customer satisfaction are key focuses for this position, which may include roles such as Office Associate and Customer Service Representative.

Qualifications

• Ability to work cooperatively with others.
• Must handle customer questions and operational concerns.
• Demonstrated integrity and focus on objectives.

Responsibilities

• Ensure outstanding customer order fulfillment experience.
• Assist customers in the lot or provide administrative services.
• Direct customers to store departments or handle cash management.

Skills

Detail-oriented

Time management

Customer interaction

Teamwork

Integrity

Job description

Position Purpose

Associates in Store Support positions are responsible for a variety of non-sales functions. This may include ensuring an outstanding customer order fulfillment experience, assisting customers in the lot or providing administrative services. Direct customer or vendor interaction is sometimes required for these positions. Whether directing customers to store departments or merchandise, answering customer questions on product order status, handling cash management or program compliance, these positions play a critical role in ensuring the highest level of customer satisfaction. Individuals in these positions must work cooperatively with other Associates, vendors, carriers, and productively with little/some supervision, be detail-oriented, and have proven time management skills. They must demonstrate a high level of integrity at all times, respond to operational concerns of all associates and remain focused on store specific business objectives while supporting key operational responsibilities. Specific positions may include: Office Associate, Order Fulfillment Associate, Lot Associate, and Customer Service Representative.