Store Support

The Home Depot; Pompano Beach (FL); On-site; USD 30,000 - 40,000; Full time

Job summary

A leading home improvement retailer in Pompano Beach is seeking Associates in Store Support to ensure exceptional customer order fulfillment and provide various administrative services. Candidates will interact with customers and vendors, requiring excellent customer service skills, attention to detail, and integrity. Positions include Office Associate, Order Fulfillment Associate, Lot Associate, and Customer Service Representative. This role is crucial in achieving high customer satisfaction and supporting store operations.

Qualifications

• Proven time management skills are essential for the role.
• Must be detail-oriented and able to work with minimal supervision.
• Demonstrated integrity and the ability to assist customers effectively.

Responsibilities

• Ensure outstanding customer order fulfillment experience.
• Assist customers in the lot and provide administrative services.
• Direct customer interaction to enhance satisfaction.

Skills

Time management

Detail-oriented

Customer service skills

Integrity

Job description

Position Purpose

Associates in Store Support positions are responsible for a variety of non-sales functions. This may include ensuring an outstanding customer order fulfillment experience, assisting customers in the lot or providing administrative services. Direct customer or vendor interaction is sometimes required for these positions. Whether directing customers to store departments or merchandise, answering customer questions on product order status, handling cash management or program compliance, these positions play a critical role in ensuring the highest level of customer satisfaction. Individuals in these positions must work cooperatively with other Associates, vendors, carriers, and productively with little/some supervision, be detail-oriented, and have proven time management skills. They must demonstrate a high level of integrity at all times, respond to operational concerns of all associates and remain focused on store specific business objectives while supporting key operational responsibilities. Specific positions may include: Office Associate, Order Fulfillment Associate, Lot Associate, and Customer Service Representative.