Store Support

The Home Depot; Town of Florida (NY); On-site; USD 30,000 - 40,000; Full time

Job summary

A major home improvement retailer is seeking Associates in Store Support roles. These positions are essential for ensuring customer satisfaction through various non-sales functions such as assisting customers and managing orders. Ideal candidates must demonstrate strong time management and customer service skills, working cooperatively with others while handling operational tasks. Join a dynamic team committed to service excellence and operational efficiency.

Qualifications

• Ability to assist customers effectively in various store support functions.
• Proven time management skills and ability to work with minimal supervision.
• Strong communication skills to interact with customers and vendors.

Responsibilities

• Ensure outstanding customer order fulfillment experience.
• Assist customers in the lot or provide administrative services.
• Handle cash management and program compliance.

Skills

Customer service skills

Detail-oriented

Time management

Integrity

Job description

Position Purpose

Associates in Store Support positions are responsible for a variety of non-sales functions. This may include ensuring an outstanding customer order fulfillment experience, assisting customers in the lot or providing administrative services. Direct customer or vendor interaction is sometimes required for these positions. Whether directing customers to store departments or merchandise, answering customer questions on product order status, handling cash management or program compliance, these positions play a critical role in ensuring the highest level of customer satisfaction. Individuals in these positions must work cooperatively with other Associates, vendors, carriers, and productively with little/some supervision, be detail-oriented, and have proven time management skills. They must demonstrate a high level of integrity at all times, respond to operational concerns of all associates and remain focused on store specific business objectives while supporting key operational responsibilities. Specific positions may include: Office Associate, Order Fulfillment Associate, Lot Associate, and Customer Service Representative.