Store Support

The Home Depot; Orlando (FL); On-site; USD 17,000 - 22,000; Full time

Job summary

The Home Depot in Orlando is seeking Store Support associates to help ensure a smooth customer experience through non-sales tasks, order fulfillment, and operational support. You will assist customers on the showroom floor and in the lot, while providing administrative help as required.

Roles may involve direct customer or vendor interactions and require collaboration with other associates to maintain high satisfaction and efficient store operations.

Qualifications

• Must be detail-oriented and able to work with little supervision.
• Strong customer service orientation and communication skills.
• Ability to respond to store operational concerns and adapt quickly.

Responsibilities

• Perform non-sales functions such as assisting customers with order status and store processes.
• Assist customers in the lot and provide administrative services as needed.
• Interact with customers, vendors, and associates to support operations and store goals.

Job description

Job Description

Position Purpose:
Associates in Store Support positions are responsible for a variety of non-sales functions. This may include ensuring an outstanding customer order fulfillment experience, assisting customers in the lot or providing administrative services. Direct customer or vendor interaction is sometimes required for these positions. Whether directing customers to store departments or merchandise, answering customer questions on product order status, handling cash management or program compliance, these positions play a critical role in ensuring the highest level of customer satisfaction. Individuals in these positions must work cooperatively with other Associates, vendors, carriers, and productively with little/some supervision, be detail-oriented, and have proven time management skills. They must demonstrate a high level of integrity at all times, respond to operational concerns of all associates and remain focused on store specific business objectives while supporting key operational responsibilities. Specific positions may include: Office Associate, Order Fulfillment Associate, Lot Associate, and Customer Service Representative.

City

ORLANDO

State

FL

Job Type

Store Support