Store Support

The Home Depot; Sandy Springs (AL); On-site; USD 17,000 - 21,000; Full time

Job summary

The Home Depot in Sandy Springs, GA is seeking Associates for Store Support roles. Responsibilities include assisting customers with order status, supporting order fulfillment, and performing administrative tasks to maintain smooth store operations.

This position emphasizes customer service, accuracy in handling transactions, and cooperation with team members to meet store objectives. Training will cover order processing, department direction, and vendor interaction.

Responsibilities

• Assist customers with order status and product inquiries.
• Support order fulfillment and store operations to ensure smooth processes.
• Provide administrative support, cash handling, and program compliance as needed.
• Direct customers to appropriate store departments and interact with vendors/carriers when required.

Job description

Job Description

Position Purpose:
Associates in Store Support positions are responsible for a variety of non-sales functions. This may include ensuring an outstanding customer order fulfillment experience, assisting customers in the lot or providing administrative services. Direct customer or vendor interaction is sometimes required for these positions. Whether directing customers to store departments or merchandise, answering customer questions on product order status, handling cash management or program compliance, these positions play a critical role in ensuring the highest level of customer satisfaction. Individuals in these positions must work cooperatively with other Associates, vendors, carriers, and productively with little/some supervision, be detail-oriented, and have proven time management skills. They must demonstrate a high level of integrity at all times, respond to operational concerns of all associates and remain focused on store specific business objectives while supporting key operational responsibilities. Specific positions may include: Office Associate, Order Fulfillment Associate, Lot Associate, and Customer Service Representative.

City

SANDY SPRINGS

State

GA

Job Type

Store Support