Store Support

The Home Depot; Kitty Hawk (NC); On-site; USD 30,000 - 40,000; Full time

Job summary

A leading home improvement retailer in Kitty Hawk seeks Associates in Store Support to handle various non-sales functions, ensuring customer satisfaction. Responsibilities include assisting with customer inquiries, cash management, and working with vendors. Ideal candidates are detail-oriented, have strong time management skills, and must demonstrate integrity. Roles include Office Associate, Order Fulfillment Associate, and Customer Service Representative, crucial for maintaining operational effectiveness.

Qualifications

• Proven time management skills are essential for efficiency.
• Ability to work cooperatively with others and in teams.
• Must demonstrate a high level of integrity at all times.

Responsibilities

• Ensure outstanding customer order fulfillment experience.
• Assist customers in locating merchandise.
• Handle cash management and program compliance.

Skills

Detail-oriented

Time management

Customer interaction

Integrity

Job description

Position Purpose

Associates in Store Support positions are responsible for a variety of non-sales functions. This may include ensuring an outstanding customer order fulfillment experience, assisting customers in the lot or providing administrative services. Direct customer or vendor interaction is sometimes required for these positions. Whether directing customers to store departments or merchandise, answering customer questions on product order status, handling cash management or program compliance, these positions play a critical role in ensuring the highest level of customer satisfaction. Individuals in these positions must work cooperatively with other Associates, vendors, carriers, and productively with little/some supervision, be detail-oriented, and have proven time management skills. They must demonstrate a high level of integrity at all times, respond to operational concerns of all associates and remain focused on store specific business objectives while supporting key operational responsibilities. Specific positions may include: Office Associate, Order Fulfillment Associate, Lot Associate, and Customer Service Representative.