Store Support

The Home Depot; San Marcos (CA); On-site; USD 30,000 - 40,000; Full time

Job summary

A leading home improvement retailer is seeking associates in Store Support positions responsible for various non-sales functions, ensuring customer satisfaction through roles such as Office Associate and Order Fulfillment Associate. The ideal candidate must have strong time management and detail-oriented skills while working cooperatively with others. This role offers a chance to contribute to a positive customer experience in a fast-paced environment.

Qualifications

• Must work cooperatively with other Associates and vendors.
• Demonstrate a high level of integrity at all times.
• Respond to operational concerns effectively.

Responsibilities

• Ensure outstanding customer order fulfillment experiences.
• Assist customers in the lot and provide administrative services.
• Handle cash management and program compliance.

Skills

Time management

Detail-oriented

Customer interaction

Integrity

Job description

Position Purpose

Associates in Store Support positions are responsible for a variety of non-sales functions. This may include ensuring an outstanding customer order fulfillment experience, assisting customers in the lot or providing administrative services. Direct customer or vendor interaction is sometimes required for these positions. Whether directing customers to store departments or merchandise, answering customer questions on product order status, handling cash management or program compliance, these positions play a critical role in ensuring the highest level of customer satisfaction. Individuals in these positions must work cooperatively with other Associates, vendors, carriers, and productively with little/some supervision, be detail-oriented, and have proven time management skills. They must demonstrate a high level of integrity at all times, respond to operational concerns of all associates and remain focused on store specific business objectives while supporting key operational responsibilities. Specific positions may include: Office Associate, Order Fulfillment Associate, Lot Associate, and Customer Service Representative.