Store Support

The Home Depot; Chicago (IL); On-site; Full time

Job summary

A leading home improvement retailer is looking for associates in Store Support roles located in Chicago, Illinois. Responsibilities include ensuring outstanding customer order fulfillment, assisting customers throughout the store, and managing various administrative functions. This position demands a high level of integrity and the ability to work well with others. Positions may include Office Associate, Order Fulfillment Associate, Lot Associate, and Customer Service Representative.

Qualifications

• Must have proven time management skills.
• Detail-oriented individual required.
• Ability to work cooperatively with others.

Responsibilities

• Ensure outstanding customer order fulfillment experience.
• Direct customers to store departments.
• Handle cash management and operational concerns.

Skills

Detail-oriented

Time management

Customer interaction

Integrity

Job description

Position Purpose

Associates in Store Support positions are responsible for a variety of non-sales functions. This may include ensuring an outstanding customer order fulfillment experience, assisting customers in the lot or providing administrative services. Direct customer or vendor interaction is sometimes required for these positions. Whether directing customers to store departments or merchandise, answering customer questions on product order status, handling cash management or program compliance, these positions play a critical role in ensuring the highest level of customer satisfaction. Individuals in these positions must work cooperatively with other Associates, vendors, carriers, and productively with little/some supervision, be detail-oriented, and have proven time management skills. They must demonstrate a high level of integrity at all times, respond to operational concerns of all associates and remain focused on store specific business objectives while supporting key operational responsibilities. Specific positions may include: Office Associate, Order Fulfillment Associate, Lot Associate, and Customer Service Representative.