Store Support

The Home Depot; Pomona (CA); On-site; USD 30,000 - 45,000; Full time

Job summary

A leading home improvement retailer in Pomona is seeking associates for Store Support roles. Responsibilities include enhancing customer order fulfillment experiences and providing assistance in various capacities, such as an Office Associate or Customer Service Representative. Ideal candidates will be detail-oriented with strong time management skills, showing integrity and a commitment to excellence while working cooperatively with others. This role offers opportunities to contribute to customer satisfaction and operational objectives.

Qualifications

• Ability to work cooperatively with team members and vendors.
• Proficient in managing customer interactions and administrative tasks.
• Must have proven time management and organizational skills.

Responsibilities

• Ensure outstanding customer order fulfillment experience.
• Assist customers in the lot with inquiries.
• Perform cash management and program compliance tasks.

Skills

Detail-oriented

Time management

Customer service

Job description

Position Purpose

Associates in Store Support positions are responsible for a variety of non-sales functions. This may include ensuring an outstanding customer order fulfillment experience, assisting customers in the lot or providing administrative services. Direct customer or vendor interaction is sometimes required for these positions. Whether directing customers to store departments or merchandise, answering customer questions on product order status, handling cash management or program compliance, these positions play a critical role in ensuring the highest level of customer satisfaction. Individuals in these positions must work cooperatively with other Associates, vendors, carriers, and productively with little/some supervision, be detail-oriented, and have proven time management skills. They must demonstrate a high level of integrity at all times, respond to operational concerns of all associates and remain focused on store specific business objectives while supporting key operational responsibilities. Specific positions may include: Office Associate, Order Fulfillment Associate, Lot Associate, and Customer Service Representative.