Store Support

The Home Depot; Jacksonville (FL); On-site; USD 28,000 - 35,000; Full time

Job summary

A leading home improvement retailer in Jacksonville is seeking associates for Store Support positions. These roles are essential for delivering exceptional customer service, assisting with order fulfillment, and handling administrative tasks. Candidates should be detail-oriented, possess strong time management skills, and work well with others in a fast-paced environment. Specific roles may include Office Associate and Customer Service Representative, all focused on enhancing customer satisfaction and operational efficiency.

Qualifications

• Detail-oriented and possess time management skills.
• Must demonstrate a high level of integrity.
• Ability to work cooperatively with others and maintain productivity under little supervision.

Responsibilities

• Ensure outstanding customer order fulfillment experience.
• Assist customers in the lot or provide administrative services.
• Handle customer questions about product order status.

Job description

Position Purpose:

Associates in Store Support positions are responsible for a variety of non-sales functions. This may include ensuring an outstanding customer order fulfillment experience, assisting customers in the lot or providing administrative services. Direct customer or vendor interaction is sometimes required for these positions. Whether directing customers to store departments or merchandise, answering customer questions on product order status, handling cash management or program compliance, these positions play a critical role in ensuring the highest level of customer satisfaction. Individuals in these positions must work cooperatively with other Associates, vendors, carriers, and productively with little/some supervision, be detail-oriented, and have proven time management skills. They must demonstrate a high level of integrity at all times, respond to operational concerns of all associates and remain focused on store specific business objectives while supporting key operational responsibilities. Specific positions may include: Office Associate, Order Fulfillment Associate, Lot Associate, and Customer Service Representative.