Store Support

The Home Depot; Rocky River (OH); On-site; USD 30,000 - 40,000; Full time

Job summary

The Home Depot in Rocky River, Ohio is looking for Associates in Store Support positions to ensure an exceptional customer order fulfillment experience. Responsibilities include assisting customers, handling cash management, and providing vital administrative services. The ideal candidate will be detail-oriented, possess strong time management skills, and be able to work both cooperatively and independently.

Positions may include Office Associate, Order Fulfillment Associate, Lot Associate, and Customer Service Representative, playing a crucial role in customer satisfaction.

Qualifications

• Must work cooperatively with others and vendors.
• Proven ability to handle cash management and program compliance.
• High level of integrity and ability to respond to operational concerns.

Responsibilities

• Assist customers in the store and handle inquiries.
• Ensure outstanding customer order fulfillment experience.
• Support key operational responsibilities within the store.

Skills

Detail-oriented

Time management skills

Customer service

Job description

Position Purpose:

Associates in Store Support positions are responsible for a variety of non-sales functions. This may include ensuring an outstanding customer order fulfillment experience, assisting customers in the lot or providing administrative services. Direct customer or vendor interaction is sometimes required for these positions. Whether directing customers to store departments or merchandise, answering customer questions on product order status, handling cash management or program compliance, these positions play a critical role in ensuring the highest level of customer satisfaction. Individuals in these positions must work cooperatively with other Associates, vendors, carriers, and productively with little/some supervision, be detail-oriented, and have proven time management skills. They must demonstrate a high level of integrity at all times, respond to operational concerns of all associates and remain focused on store specific business objectives while supporting key operational responsibilities. Specific positions may include: Office Associate, Order Fulfillment Associate, Lot Associate, and Customer Service Representative.