Store Support

The Home Depot; Pittsburgh (Allegheny County); On-site; USD 28,000 - 35,000; Full time

Job summary

A leading home improvement retailer is seeking associates for Store Support positions responsible for non-sales functions. This includes ensuring customer order fulfillment, providing assistance in the lot, and executing administrative tasks. Candidates should work well with others and demonstrate strong time management skills. These positions are vital to maintaining customer satisfaction and include roles such as Office Associate and Customer Service Representative.

Qualifications

• Ability to work cooperatively with other associates.
• Must demonstrate a high level of integrity.
• Respond to operational concerns of all associates.

Responsibilities

• Ensure an outstanding customer order fulfillment experience.
• Assist customers in the lot or provide administrative services.
• Handle cash management or program compliance.

Skills

Detail-oriented

Time management

Customer service

Integrity

Teamwork

Job description

Position Purpose:

Associates in Store Support positions are responsible for a variety of non-sales functions. This may include ensuring an outstanding customer order fulfillment experience, assisting customers in the lot or providing administrative services. Direct customer or vendor interaction is sometimes required for these positions. Whether directing customers to store departments or merchandise, answering customer questions on product order status, handling cash management or program compliance, these positions play a critical role in ensuring the highest level of customer satisfaction. Individuals in these positions must work cooperatively with other Associates, vendors, carriers, and productively with little/some supervision, be detail-oriented, and have proven time management skills. They must demonstrate a high level of integrity at all times, respond to operational concerns of all associates and remain focused on store specific business objectives while supporting key operational responsibilities. Specific positions may include: Office Associate, Order Fulfillment Associate, Lot Associate, and Customer Service Representative.