Store Support

The Home Depot; Pittsburgh (Allegheny County); On-site; Full time

Job summary

A leading home improvement retailer located in Pittsburgh is seeking individuals for various non-sales Store Support positions. Responsibilities include providing exceptional customer order fulfillment, assisting customers, and performing administrative tasks. Candidates must demonstrate strong time management skills and integrity, with roles potentially including Office Associate or Customer Service Representative. This position emphasizes teamwork and operating knowledge for excellent customer satisfaction.

Qualifications

• Must work cooperatively with other Associates and vendors.
• Response to operational concerns of all associates.
• Demonstrate a high level of integrity at all times.

Responsibilities

• Assist customers in the lot and provide administrative services.
• Ensure outstanding customer order fulfillment experience.
• Handle cash management and program compliance.

Skills

Detail-oriented

Time management

Customer service

Integrity

Job description

Position Purpose

Associates in Store Support positions are responsible for a variety of non-sales functions. This may include ensuring an outstanding customer order fulfillment experience, assisting customers in the lot or providing administrative services. Direct customer or vendor interaction is sometimes required for these positions. Whether directing customers to store departments or merchandise, answering customer questions on product order status, handling cash management or program compliance, these positions play a critical role in ensuring the highest level of customer satisfaction. Individuals in these positions must work cooperatively with other Associates, vendors, carriers, and productively with little/some supervision, be detail-oriented, and have proven time management skills. They must demonstrate a high level of integrity at all times, respond to operational concerns of all associates and remain focused on store specific business objectives while supporting key operational responsibilities. Specific positions may include: Office Associate, Order Fulfillment Associate, Lot Associate, and Customer Service Representative.