Store Support

The Home Depot; Town of Florida (NY); On-site; USD 30,000 - 45,000; Full time

Job summary

A leading home improvement retailer is seeking Associates in Store Support positions responsible for various non-sales functions, including customer order fulfillment and administrative services. Candidates must demonstrate integrity and be detail-oriented with proven time management skills. This role involves interacting with customers and vendors to ensure high customer satisfaction. Ideal for proactive individuals who can work well in a team environment.

Qualifications

• Ability to assist customers with their needs and respond to operational concerns.
• Must work cooperatively with other Associates, vendors, and carriers.
• Detail-oriented with strong time management skills.

Responsibilities

• Ensure outstanding customer order fulfillment experience.
• Provide administrative services and interact with customers or vendors.
• Support key operational responsibilities in the store.

Skills

Detail-oriented

Proven time management

Integrity

Cooperative teamwork

Job description

Position Purpose

Associates in Store Support positions are responsible for a variety of non-sales functions. This may include ensuring an outstanding customer order fulfillment experience, assisting customers in the lot or providing administrative services. Direct customer or vendor interaction is sometimes required for these positions. Whether directing customers to store departments or merchandise, answering customer questions on product order status, handling cash management or program compliance, these positions play a critical role in ensuring the highest level of customer satisfaction. Individuals in these positions must work cooperatively with other Associates, vendors, carriers, and productively with little/some supervision, be detail-oriented, and have proven time management skills. They must demonstrate a high level of integrity at all times, respond to operational concerns of all associates and remain focused on store specific business objectives while supporting key operational responsibilities. Specific positions may include: Office Associate, Order Fulfillment Associate, Lot Associate, and Customer Service Representative.