Store Support

The Home Depot; Town of Florida (NY); On-site; USD 30,000 - 40,000; Full time

Job summary

A leading home improvement retailer in New York is seeking Associates in Store Support positions who are responsible for non-sales functions such as customer order fulfillment, assisting customers in the lot, and providing administrative services. Candidates must demonstrate time management skills, attention to detail, and integrity while ensuring customer satisfaction. Specific roles include Office Associate, Order Fulfillment Associate, Lot Associate, and Customer Service Representative.

Qualifications

• Must work cooperatively with other Associates and vendors.
• Ability to assist customers in various service capacities.
• Must demonstrate integrity and focus on business objectives.

Responsibilities

• Ensure outstanding customer order fulfillment experience.
• Assist customers in the lot and handle customer inquiries.
• Manage cash and program compliance.

Skills

Detail-oriented

Time management skills

Integrity

Customer service

Job description

Position Purpose

Associates in Store Support positions are responsible for a variety of non-sales functions. This may include ensuring an outstanding customer order fulfillment experience, assisting customers in the lot or providing administrative services. Direct customer or vendor interaction is sometimes required for these positions. Whether directing customers to store departments or merchandise, answering customer questions on product order status, handling cash management or program compliance, these positions play a critical role in ensuring the highest level of customer satisfaction. Individuals in these positions must work cooperatively with other Associates, vendors, carriers, and productively with little/some supervision, be detail-oriented, and have proven time management skills. They must demonstrate a high level of integrity at all times, respond to operational concerns of all associates and remain focused on store specific business objectives while supporting key operational responsibilities. Specific positions may include: Office Associate, Order Fulfillment Associate, Lot Associate, and Customer Service Representative.