Store Support

The Home Depot; Ogden (AR); On-site; USD 28,000 - 34,000; Full time

Job summary

The Home Depot in Ogden, UT is seeking a Store Support Associate to assist customers with order fulfillment, answer questions, and support store operations. This role emphasizes teamwork, attention to detail, and reliable time management in a fast-paced retail environment.

Responsibilities include helping customers in the lot, guiding them to departments, and coordinating with vendors and fellow associates to ensure accurate orders and smooth store functioning.

Qualifications

• No formal qualifications listed in the job ad.

Responsibilities

• Assist customers with order fulfillment and provide standard support in-store.
• Support lot areas and direct customers to store departments as needed.
• Answer customer questions on product order status and assist with basic store operations.
• Coordinate with associates, vendors and carriers to maintain program compliance and efficiency.

Job description

Job Description

Position Purpose:

Associates in Store Support positions are responsible for a variety of non-sales functions. This may include ensuring an outstanding customer order fulfillment experience, assisting customers in the lot or providing administrative services. Direct customer or vendor interaction is sometimes required for these positions. Whether directing customers to store departments or merchandise, answering customer questions on product order status, handling cash management or program compliance, these positions play a critical role in ensuring the highest level of customer satisfaction. Individuals in these positions must work cooperatively with other Associates, vendors, carriers, and productively with little/some supervision, be detail-oriented, and have proven time management skills. They must demonstrate a high level of integrity at all times, respond to operational concerns of all associates and remain focused on store specific business objectives while supporting key operational responsibilities. Specific positions may include: Office Associate, Order Fulfillment Associate, Lot Associate, and Customer Service Representative.

City

OGDEN

State

UT

Job Type

Store Support