Store Support

The Home Depot; North Hampton (IL); On-site; USD 32,000 - 46,000; Full time

Job summary

The Home Depot in NORTH HAMPTON, NH is seeking Store Support associates to help ensure a smooth customer experience across order fulfillment, front-end support, and administrative tasks. This role involves assisting customers in the lot, directing them to departments, and answering status inquiries.

Ideal candidates are detail-oriented, reliable, and capable of performing requirements with minimal supervision while upholding store objectives and integrity in daily operations.

Qualifications

• Customer service experience preferred.
• Strong time management and attention to detail.
• Ability to work with minimal supervision.

Responsibilities

• Ensure outstanding customer order fulfillment experience.
• Assist customers in the lot and with store services.
• Provide administrative services to support operations.
• Direct customers to store departments or merchandise.
• Answer questions on product order status.
• Handle cash management or program compliance.

Job description

Job Description

Position Purpose:
Associates in Store Support positions are responsible for a variety of non-sales functions. This may include ensuring an outstanding customer order fulfillment experience, assisting customers in the lot or providing administrative services. Direct customer or vendor interaction is sometimes required for these positions. Whether directing customers to store departments or merchandise, answering customer questions on product order status, handling cash management or program compliance, these positions play a critical role in ensuring the highest level of customer satisfaction. Individuals in these positions must work cooperatively with other Associates, vendors, carriers, and productively with little/some supervision, be detail-oriented, and have proven time management skills. They must demonstrate a high level of integrity at all times, respond to operational concerns of all associates and remain focused on store specific business objectives while supporting key operational responsibilities. Specific positions may include: Office Associate, Order Fulfillment Associate, Lot Associate, and Customer Service Representative.

City

NORTH HAMPTON

State

NH

Job Type

Store Support