Store Support

The Home Depot; North Great River (NY); On-site; USD 30,000 - 40,000; Full time

Job summary

A major home improvement retailer is looking for associates in store support roles. The position involves various non-sales functions, including assisting customers, managing order fulfillment, and providing administrative services. Ideal candidates are detail-oriented, possess strong time management skills, and can work cooperatively with teams. This position is crucial in maintaining high customer satisfaction and may include roles such as Office Associate and Customer Service Representative.

Qualifications

• Must work cooperatively with other Associates and vendors.
• Detail-oriented with proven time management skills.
• Demonstrate a high level of integrity at all times.

Responsibilities

• Ensure an outstanding customer order fulfillment experience.
• Assist customers in the lot or provide administrative services.
• Manage cash and program compliance as required.

Skills

Detail-oriented

Time management

Customer interaction

Job description

Position Purpose

Associates in Store Support positions are responsible for a variety of non-sales functions. This may include ensuring an outstanding customer order fulfillment experience, assisting customers in the lot or providing administrative services. Direct customer or vendor interaction is sometimes required for these positions. Whether directing customers to store departments or merchandise, answering customer questions on product order status, handling cash management or program compliance, these positions play a critical role in ensuring the highest level of customer satisfaction. Individuals in these positions must work cooperatively with other Associates, vendors, carriers, and productively with little/some supervision, be detail-oriented, and have proven time management skills. They must demonstrate a high level of integrity at all times, respond to operational concerns of all associates and remain focused on store specific business objectives while supporting key operational responsibilities. Specific positions may include: Office Associate, Order Fulfillment Associate, Lot Associate, and Customer Service Representative.