Store Support

The Home Depot; Mundelein (IL); On-site; USD 30,000 - 42,000; Full time

Job summary

The Home Depot in Mundelein, IL is hiring for Store Support roles that focus on non-sales functions, ensuring a smooth customer order fulfillment experience and administrative support. Associates work with customers, vendors and teammates, directing shoppers to departments or merchandise and answering questions about order status.

These roles require teamwork, reliability, and time management, with opportunities to collaborate across store operations under minimal supervision.

Qualifications

• Non-sales functions across store operations.
• Assist with order fulfillment and administrative tasks.
• Interact with customers, vendors and associates with minimal supervision.

Responsibilities

• Direct customer or vendor interaction as needed.
• Assist customers with store directions, product orders and status.
• Support cash handling and program compliance when applicable.

Job description

87832BR

Job Description

Position Purpose:

Associates in Store Support positions are responsible for a variety of non-sales functions. This may include ensuring an outstanding customer order fulfillment experience, assisting customers in the lot or providing administrative services. Direct customer or vendor interaction is sometimes required for these positions. Whether directing customers to store departments or merchandise, answering customer questions on product order status, handling cash management or program compliance, these positions play a critical role in ensuring the highest level of customer satisfaction. Individuals in these positions must work cooperatively with other Associates, vendors, carriers, and productively with little/some supervision, be detail-oriented, and have proven time management skills. They must demonstrate a high level of integrity at all times, respond to operational concerns of all associates and remain focused on store specific business objectives while supporting key operational responsibilities. Specific positions may include: Office Associate, Order Fulfillment Associate, Lot Associate, and Customer Service Representative.