Store Support

The Home Depot; Peru (IL); On-site; USD 32,000 - 45,000; Full time

Job summary

The Home Depot in the United States is seeking a Store Support Associate to assist with non-sales duties, order fulfillment, and customer service.

As a team member, you will help customers in the lot, support order status inquiries, and collaborate with associates and vendors to ensure smooth store operations. Strong time-management and integrity are essential.

Qualifications

• Experience in customer service or retail operations.

Responsibilities

• Assist customers with order status and inquiries.
• Support order fulfillment, lot operations, and cash handling where applicable.

Job description

82934BR

Job Description

Position Purpose:

Associates in Store Support positions are responsible for a variety of non-sales functions. This may include ensuring an outstanding customer order fulfillment experience, assisting customers in the lot or providing administrative services. Direct customer or vendor interaction is sometimes required for these positions. Whether directing customers to store departments or merchandise, answering customer questions on product order status, handling cash management or program compliance, these positions play a critical role in ensuring the highest level of customer satisfaction. Individuals in these positions must work cooperatively with other Associates, vendors, carriers, and productively with little/some supervision, be detail-oriented, and have proven time management skills. They must demonstrate a high level of integrity at all times, respond to operational concerns of all associates and remain focused on store specific business objectives while supporting key operational responsibilities. Specific positions may include: Office Associate, Order Fulfillment Associate, Lot Associate, and Customer Service Representative.