Store Support

The Home Depot; Omaha (NE); On-site; USD 21,000 - 26,000; Full time

Job summary

The Home Depot in Omaha, NE is seeking Store Support Associates to help ensure an outstanding customer order fulfillment experience and provide administrative services as needed. This role may involve assisting customers in the lot, directing to store departments, and coordinating with vendors to support smooth store operations.

Associates must work cooperatively with teammates and have strong time management, attention to detail, and integrity.

Qualifications

• Non-sales functions in store support roles including order fulfillment, customer assistance, and administrative services.
• Must work cooperatively with associates, vendors, carriers and maintain time management and integrity.
• Detail-oriented with focus on store objectives and operational responsibilities.

Responsibilities

• Assist customers with order status and product inquiries.
• Support order fulfillment processes and inventory tasks.
• Provide general administrative and store operations support.

Job description

84139BR

Job Description

Position Purpose

Associates in Store Support positions are responsible for a variety of non-sales functions. This may include ensuring an outstanding customer order fulfillment experience, assisting customers in the lot or providing administrative services. Direct customer or vendor interaction is sometimes required for these positions. Whether directing customers to store departments or merchandise, answering customer questions on product order status, handling cash management or program compliance, these positions play a critical role in ensuring the highest level of customer satisfaction. Individuals in these positions must work cooperatively with other Associates, vendors, carriers, and productively with little/some supervision, be detail-oriented, and have proven time management skills. They must demonstrate a high level of integrity at all times, respond to operational concerns of all associates and remain focused on store specific business objectives while supporting key operational responsibilities. Specific positions may include: Office Associate, Order Fulfillment Associate, Lot Associate, and Customer Service Representative.