Store Support

The Home Depot; Willow Grove (PA); On-site; USD 32,000 - 52,000; Full time

Job summary

The Home Depot is seeking Associates for Store Support roles to handle non-sales functions and deliver an outstanding customer order fulfillment experience. You may assist customers in the lot, provide administrative services, and interact with associates and vendors as needed.

Roles may include Office Associate, Order Fulfillment Associate, Lot Associate, and Customer Service Representative. Candidates should be detail-oriented with strong time management and integrity, contributing to store

Responsibilities

• Assist customers in the lot and provide administrative services.
• Handle non-sales tasks to support store operations.
• Answer customer questions on product order status and ensure program compliance.
• Work with associates, vendors, and carriers with time-management and integrity.

Job description

75756BR

Job Description

Position Purpose:

Associates in Store Support positions are responsible for a variety of non-sales functions. This may include ensuring an outstanding customer order fulfillment experience, assisting customers in the lot or providing administrative services. Direct customer or vendor interaction is sometimes required for these positions. Whether directing customers to store departments or merchandise, answering customer questions on product order status, handling cash management or program compliance, these positions play a critical role in ensuring the highest level of customer satisfaction. Individuals in these positions must work cooperatively with other Associates, vendors, carriers, and productively with little/some supervision, be detail-oriented, and have proven time management skills. They must demonstrate a high level of integrity at all times, respond to operational concerns of all associates and remain focused on store specific business objectives while supporting key operational responsibilities. Specific positions may include: Office Associate, Order Fulfillment Associate, Lot Associate, and Customer Service Representative.