Store Support

The Home Depot; Cicero (IL); On-site; USD 17,000 - 22,000; Full time

Job summary

The Home Depot is seeking Associates for store support roles focused on non-sales tasks. Responsibilities include helping with order fulfillment, assisting customers in the lot, and providing administrative support.

You will work with associates, vendors, and carriers to ensure customer satisfaction and smooth operations with minimal supervision. Ideal candidates demonstrate integrity, time management, and attention to detail, and are prepared to collaborate across departments to meet store

Qualifications

• Non-sales functions in store support roles.
• Assist customers with order status and store processes.
• Must be detail-oriented with good time management.

Responsibilities

• Ensure an outstanding customer order fulfillment experience.
• Assist customers in the lot and provide administrative services.
• Direct customers to store departments or merchandise and answer product questions about order status.

Skills

Customer service

Time management

Attention to detail

Teamwork

Job description

82771BR

Job Description

Position Purpose:

Associates in Store Support positions are responsible for a variety of non-sales functions. This may include ensuring an outstanding customer order fulfillment experience, assisting customers in the lot or providing administrative services. Direct customer or vendor interaction is sometimes required for these positions. Whether directing customers to store departments or merchandise, answering customer questions on product order status, handling cash management or program compliance, these positions play a critical role in ensuring the highest level of customer satisfaction. Individuals in these positions must work cooperatively with other Associates, vendors, carriers, and productively with little/some supervision, be detail-oriented, and have proven time management skills. They must demonstrate a high level of integrity at all times, respond to operational concerns of all associates and remain focused on store specific business objectives while supporting key operational responsibilities. Specific positions may include: Office Associate, Order Fulfillment Associate, Lot Associate, and Customer Service Representative.