Store Support

The Home Depot; Tewksbury (MA); On-site; USD 20,664 - 24,796; Full time

Job summary

The Home Depot in Massachusetts is seeking a Store Support Associate to assist customers with order status, help in the lot, and provide administrative support to store operations.

This role emphasizes reliability, time management, integrity, and teamwork to ensure a high level of customer satisfaction and smooth daily operations.

Qualifications

• Must be detail-oriented and manage time effectively.
• Demonstrates integrity and responds to operational concerns.
• Supports store objectives and delivers high levels of customer satisfaction.

Responsibilities

• Assist customers with order fulfillment and status inquiries.
• Provide support in the store lot and with administrative tasks.
• Direct interactions with customers, vendors, and associates to ensure service quality.
• Handle cash management or program compliance as needed.

Skills

Detail oriented

Time management

Customer service

Job description

73903BR

Job Description

Position Purpose:

Associates in Store Support positions are responsible for a variety of non-sales functions. This may include ensuring an outstanding customer order fulfillment experience, assisting customers in the lot or providing administrative services. Direct customer or vendor interaction is sometimes required for these positions. Whether directing customers to store departments or merchandise, answering customer questions on product order status, handling cash management or program compliance, these positions play a critical role in ensuring the highest level of customer satisfaction. Individuals in these positions must work cooperatively with other Associates, vendors, carriers, and productively with little/some supervision, be detail-oriented, and have proven time management skills. They must demonstrate a high level of integrity at all times, respond to operational concerns of all associates and remain focused on store specific business objectives while supporting key operational responsibilities. Specific positions may include: Office Associate, Order Fulfillment Associate, Lot Associate, and Customer Service Representative.