Store Support

The Home Depot; Middletown (CT); On-site; USD 18,000 - 23,000; Full time

Job summary

The Home Depot in Middletown, CT is seeking associates for Store Support roles focused on non-sales functions that ensure an outstanding customer order fulfillment experience. You will assist customers in the lot and provide administrative services, working with other associates and vendors to support store operations.

These positions require attention to detail, integrity, and strong time management while aligning with store objectives and operational responsibilities.

Responsibilities

• Non-sales functions including ensuring an outstanding customer order fulfillment experience, assisting customers in the lot or providing administrative services.

Job description

Position Purpose:
Associates in Store Support positions are responsible for a variety of non-sales functions. This may include ensuring an outstanding customer order fulfillment experience, assisting customers in the lot or providing administrative services. Direct customer or vendor interaction is sometimes required for these positions. Whether directing customers to store departments or merchandise, answering customer questions on product order status, handling cash management or program compliance, these positions play a critical role in ensuring the highest level of customer satisfaction. Individuals in these positions must work cooperatively with other Associates, vendors, carriers, and productively with little/some supervision, be detail-oriented, and have proven time management skills. They must demonstrate a high level of integrity at all times, respond to operational concerns of all associates and remain focused on store specific business objectives while supporting key operational responsibilities. Specific positions may include: Office Associate, Order Fulfillment Associate, Lot Associate, and Customer Service Representative.