Store Support

The Home Depot; Pittsburgh (Allegheny County); On-site; USD 2,066,000 - 2,755,000; Full time

Job summary

The Home Depot in Pittsburgh is seeking associates for store support roles focused on delivering a high level of customer service and efficient order fulfillment. These positions involve helping customers in the lot, providing administrative support, and collaborating with vendors and fellow associates to maintain store operations.

The roles emphasize integrity, time management, and attention to detail, with responsibilities that can include directing customers to departments, answering

Responsibilities

• Assist customers with order status and product information.
• Support store operations through non-sales tasks with attention to detail.

Job description

Position Purpose:
Associates in Store Support positions are responsible for a variety of non-sales functions. This may include ensuring an outstanding customer order fulfillment experience, assisting customers in the lot or providing administrative services. Direct customer or vendor interaction is sometimes required for these positions. Whether directing customers to store departments or merchandise, answering customer questions on product order status, handling cash management or program compliance, these positions play a critical role in ensuring the highest level of customer satisfaction. Individuals in these positions must work cooperatively with other Associates, vendors, carriers, and productively with little/some supervision, be detail-oriented, and have proven time management skills. They must demonstrate a high level of integrity at all times, respond to operational concerns of all associates and remain focused on store specific business objectives while supporting key operational responsibilities. Specific positions may include: Office Associate, Order Fulfillment Associate, Lot Associate, and Customer Service Representative.