Store Support

The Home Depot; Cleveland Heights (OH); On-site; USD 30,000 - 42,000; Full time

Job summary

The Home Depot in Cleveland Heights is seeking a Store Support Associate to help ensure a smooth customer order fulfillment experience. You may assist customers in the lot, direct them to departments or merchandise, and provide administrative services as needed.

You will interact with customers and vendors, work with fellow Associates, and support key operational tasks with attention to detail and strong time management skills and integrity.

Qualifications

• Non-sales functions including order fulfillment, customer assistance, and administrative tasks.
• Direct customer or vendor interaction is sometimes required.
• Must work cooperatively with other associates and vendors, with supervision as needed.
• Demonstrate time management, integrity and focus on store objectives.

Responsibilities

• Assist customers with order status and store information.
• Direct customers to departments or merchandise as needed.
• Support cash handling or program compliance as required.

Job description

Position Purpose:
Associates in Store Support positions are responsible for a variety of non-sales functions. This may include ensuring an outstanding customer order fulfillment experience, assisting customers in the lot or providing administrative services. Direct customer or vendor interaction is sometimes required for these positions. Whether directing customers to store departments or merchandise, answering customer questions on product order status, handling cash management or program compliance, these positions play a critical role in ensuring the highest level of customer satisfaction. Individuals in these positions must work cooperatively with other Associates, vendors, carriers, and productively with little/some supervision, be detail-oriented, and have proven time management skills. They must demonstrate a high level of integrity at all times, respond to operational concerns of all associates and remain focused on store specific business objectives while supporting key operational responsibilities. Specific positions may include: Office Associate, Order Fulfillment Associate, Lot Associate, and Customer Service Representative.