Store Support

The Home Depot; Grandville (MI); On-site; USD 17,000 - 22,000; Full time

Job summary

The Home Depot in Grandville, MI is hiring Store Support associates to ensure an outstanding customer order fulfillment experience, assist customers in the lot, and provide administrative support. This role includes direct interaction with customers and vendors as needed, while aligning with store objectives.

You will work cooperatively with teammates and vendors, handle inquiries about order status, and contribute to cash handling and program compliance.

Qualifications

• Experience in retail or customer service preferred.
• Able to handle customer inquiries and provide accurate information.
• Strong organizational skills and attention to detail.

Responsibilities

• Assist customers in locating products and answering questions.
• Process orders and support order fulfillment.
• Maintain store cleanliness and merchandising standards.
• Collaborate with team to meet store objectives.

Skills

Customer service

Cash handling

Teamwork

Job description

Position Purpose:
Associates in Store Support positions are responsible for a variety of non-sales functions. This may include ensuring an outstanding customer order fulfillment experience, assisting customers in the lot or providing administrative services. Direct customer or vendor interaction is sometimes required for these positions. Whether directing customers to store departments or merchandise, answering customer questions on product order status, handling cash management or program compliance, these positions play a critical role in ensuring the highest level of customer satisfaction. Individuals in these positions must work cooperatively with other Associates, vendors, carriers, and productively with little/some supervision, be detail-oriented, and have proven time management skills. They must demonstrate a high level of integrity at all times, respond to operational concerns of all associates and remain focused on store specific business objectives while supporting key operational responsibilities. Specific positions may include: Office Associate, Order Fulfillment Associate, Lot Associate, and Customer Service Representative.