Store Support

The Home Depot; Rockwall (TX); On-site; USD 17,000 - 25,000; Full time

Job summary

The Home Depot in Rockwall, Texas, is seeking Associates for Store Support roles to help ensure smooth customer order fulfillment and efficient store operations.

You may assist customers in the lot, provide administrative services, answer questions on order status, and interact with customers, vendors, and carriers under supervision. The role requires integrity and strong time management to support store objectives and deliver excellent customer satisfaction.

Responsibilities

• Assists in order fulfillment and maintains customer satisfaction.
• Supports store operations and administrative tasks.
• Interacts with customers, vendors, and associates with integrity.

Job description

Position Purpose:
Associates in Store Support positions are responsible for a variety of non-sales functions. This may include ensuring an outstanding customer order fulfillment experience, assisting customers in the lot or providing administrative services. Direct customer or vendor interaction is sometimes required for these positions. Whether directing customers to store departments or merchandise, answering customer questions on product order status, handling cash management or program compliance, these positions play a critical role in ensuring the highest level of customer satisfaction. Individuals in these positions must work cooperatively with other Associates, vendors, carriers, and productively with little/some supervision, be detail-oriented, and have proven time management skills. They must demonstrate a high level of integrity at all times, respond to operational concerns of all associates and remain focused on store specific business objectives while supporting key operational responsibilities. Specific positions may include: Office Associate, Order Fulfillment Associate, Lot Associate, and Customer Service Representative.