Store Support

The Home Depot; Kannapolis (NC); On-site; USD 25,000 - 35,000; Full time

Job summary

The Home Depot in Kannapolis, North Carolina is seeking Associates in Store Support positions. These roles involve ensuring customer satisfaction through various non-sales functions, including order fulfillment and administrative services.

Candidates must possess excellent time management skills, integrity, and the ability to work well both independently and as part of a team. The specific positions include Office Associate, Order Fulfillment Associate, Lot Associate, and Customer Service Representative.

Qualifications

• Detail-oriented with proven time management skills.
• Ability to work cooperatively with others and with little supervision.
• High level of integrity and responsiveness to operational concerns.

Responsibilities

• Ensure outstanding customer order fulfillment experience.
• Assist customers in the lot and provide administrative services.
• Direct customer interactions and manage cash handling.

Job description

Position Purpose:

Associates in Store Support positions are responsible for a variety of non-sales functions. This may include ensuring an outstanding customer order fulfillment experience, assisting customers in the lot or providing administrative services. Direct customer or vendor interaction is sometimes required for these positions. Whether directing customers to store departments or merchandise, answering customer questions on product order status, handling cash management or program compliance, these positions play a critical role in ensuring the highest level of customer satisfaction. Individuals in these positions must work cooperatively with other Associates, vendors, carriers, and productively with little/some supervision, be detail-oriented, and have proven time management skills. They must demonstrate a high level of integrity at all times, respond to operational concerns of all associates and remain focused on store specific business objectives while supporting key operational responsibilities. Specific positions may include: Office Associate, Order Fulfillment Associate, Lot Associate, and Customer Service Representative.