Store Support

The Home Depot; Burbank (CA); On-site; USD 30,000 - 40,000; Full time

Job summary

The Home Depot in Burbank, California, seeks Associates in Store Support positions responsible for a variety of non-sales functions aimed at enhancing customer satisfaction. Responsibilities may include assisting customers both in the store and lot, ensuring effective order fulfillment, and managing cash procedures.

Candidates must be detail-oriented, possess strong time management skills, and work well with others while ensuring compliance with operational standards. Demonstrating integrity and focus on business objectives is essential.

Qualifications

• Detail-oriented with proven time management skills.
• Ability to work cooperatively with others and vendors.
• Demonstrate a high level of integrity at all times.

Responsibilities

• Ensure outstanding customer order fulfillment experience.
• Assist customers in-store or on the lot.
• Handle cash management and program compliance.

Job description

Position Purpose:

Associates in Store Support positions are responsible for a variety of non-sales functions. This may include ensuring an outstanding customer order fulfillment experience, assisting customers in the lot or providing administrative services. Direct customer or vendor interaction is sometimes required for these positions. Whether directing customers to store departments or merchandise, answering customer questions on product order status, handling cash management or program compliance, these positions play a critical role in ensuring the highest level of customer satisfaction. Individuals in these positions must work cooperatively with other Associates, vendors, carriers, and productively with little/some supervision, be detail-oriented, and have proven time management skills. They must demonstrate a high level of integrity at all times, respond to operational concerns of all associates and remain focused on store specific business objectives while supporting key operational responsibilities. Specific positions may include: Office Associate, Order Fulfillment Associate, Lot Associate, and Customer Service Representative.