Store Support

The Home Depot; Ypsilanti (MI); On-site; USD 17,908 - 24,796; Full time

Job summary

The Home Depot in Ypsilanti is hiring for Associates in Store Support positions. These roles are crucial for ensuring exceptional customer satisfaction through various non-sales functions, such as order fulfillment and customer assistance. The ideal candidate will have strong time management skills, the ability to work well with little supervision, and a high level of integrity.

Positions available include Office Associate, Order Fulfillment Associate, Lot Associate, and Customer Service Representative, each playing a vital role in operational success.

Qualifications

• Must work cooperatively with others and vendors with little supervision.
• Detail-oriented with proven time management skills.
• High level of integrity is essential.

Responsibilities

• Ensure outstanding customer order fulfillment experience.
• Assist customers in the lot or provide administrative services.
• Handle cash management and program compliance.

Job description

Position Purpose:

Associates in Store Support positions are responsible for a variety of non-sales functions. This may include ensuring an outstanding customer order fulfillment experience, assisting customers in the lot or providing administrative services. Direct customer or vendor interaction is sometimes required for these positions. Whether directing customers to store departments or merchandise, answering customer questions on product order status, handling cash management or program compliance, these positions play a critical role in ensuring the highest level of customer satisfaction. Individuals in these positions must work cooperatively with other Associates, vendors, carriers, and productively with little/some supervision, be detail-oriented, and have proven time management skills. They must demonstrate a high level of integrity at all times, respond to operational concerns of all associates and remain focused on store specific business objectives while supporting key operational responsibilities. Specific positions may include: Office Associate, Order Fulfillment Associate, Lot Associate, and Customer Service Representative.