Store Support

The Home Depot; Leavenworth (KS); On-site; USD 19,000 - 25,000; Full time

Job summary

The Home Depot in Leavenworth, KS is seeking an Store Support Associate to help ensure a smooth customer order fulfillment experience. You will assist customers in the lot or inside the store, providing administrative services and answering questions on product order status.

Ideal candidates are detail-oriented, able to work with little supervision, and committed to high integrity while supporting store objectives. Collaboration with associates, vendors, and carriers is essential to success.

Qualifications

• Experience delivering customer service in a retail environment.
• Ability to work with minimal supervision and follow procedures.
• Strong time management, attention to detail, and reliability.
• Commitment to integrity and teamwork in a fast-paced store setting.

Responsibilities

• Assist customers with order status and direct to store departments.
• Provide administrative support and contribute to operational tasks.
• Interact with customers, vendors, and associates to ensure store objectives.
• Support cash handling and program compliance as needed.

Skills

Customer service

Cash handling

Order fulfillment

Teamwork

Time management

Integrity

Job description

Position Purpose:
Associates in Store Support positions are responsible for a variety of non-sales functions. This may include ensuring an outstanding customer order fulfillment experience, assisting customers in the lot or providing administrative services. Direct customer or vendor interaction is sometimes required for these positions. Whether directing customers to store departments or merchandise, answering customer questions on product order status, handling cash management or program compliance, these positions play a critical role in ensuring the highest level of customer satisfaction. Individuals in these positions must work cooperatively with other Associates, vendors, carriers, and productively with little/some supervision, be detail-oriented, and have proven time management skills. They must demonstrate a high level of integrity at all times, respond to operational concerns of all associates and remain focused on store specific business objectives while supporting key operational responsibilities. Specific positions may include: Office Associate, Order Fulfillment Associate, Lot Associate, and Customer Service Representative.