Store Support

The Home Depot; San Mateo (CA); On-site; USD 21,000 - 28,000; Full time

Job summary

The Home Depot in California is seeking Store Support associates to perform non-sales functions, ensuring an outstanding customer order fulfillment experience and assisting customers in the lot or with administrative services.

These roles require cooperation with other associates, vendors, and carriers, with little supervision, and demand a high level of integrity, time management, and alignment with store objectives while supporting key operational responsibilities.

Qualifications

• Must be detail-oriented with proven time management skills.

Responsibilities

• Answering customer questions on product order status.
• Handling cash management or program compliance.
• Directing customers to store departments or merchandise; assisting with administrative services.

Job description

Position Purpose:
Associates in Store Support positions are responsible for a variety of non-sales functions. This may include ensuring an outstanding customer order fulfillment experience, assisting customers in the lot or providing administrative services. Direct customer or vendor interaction is sometimes required for these positions. Whether directing customers to store departments or merchandise, answering customer questions on product order status, handling cash management or program compliance, these positions play a critical role in ensuring the highest level of customer satisfaction. Individuals in these positions must work cooperatively with other Associates, vendors, carriers, and productively with little/some supervision, be detail-oriented, and have proven time management skills. They must demonstrate a high level of integrity at all times, respond to operational concerns of all associates and remain focused on store specific business objectives while supporting key operational responsibilities. Specific positions may include: Office Associate, Order Fulfillment Associate, Lot Associate, and Customer Service Representative.