Store Support

The Home Depot; Londonderry (NH); On-site; USD 2,066,000 - 2,480,000; Full time

Job summary

The Home Depot in Londonderry, NH is seeking Store Support associates for non-sales roles focused on order fulfillment, customer service, and basic administrative tasks. You will work with customers, other associates, and vendors to ensure smooth store operations.

The role emphasizes integrity, time management, and teamwork, assisting customers with orders, directing to departments, and supporting store operations to ensure satisfaction.

Job description

Position Purpose:
Associates in Store Support positions are responsible for a variety of non-sales functions. This may include ensuring an outstanding customer order fulfillment experience, assisting customers in the lot or providing administrative services. Direct customer or vendor interaction is sometimes required for these positions. Whether directing customers to store departments or merchandise, answering customer questions on product order status, handling cash management or program compliance, these positions play a critical role in ensuring the highest level of customer satisfaction. Individuals in these positions must work cooperatively with other Associates, vendors, carriers, and productively with little/some supervision, be detail-oriented, and have proven time management skills. They must demonstrate a high level of integrity at all times, respond to operational concerns of all associates and remain focused on store specific business objectives while supporting key operational responsibilities. Specific positions may include: Office Associate, Order Fulfillment Associate, Lot Associate, and Customer Service Representative.