Store Support

The Home Depot; Strongsville (OH); On-site; USD 21,000 - 25,000; Full time

Job summary

The Home Depot in Strongsville, OH is seeking a Store Support Associate to assist in non-sales functions, ensure smooth order fulfillment, and support customer service on the sales floor or in the back office.

This role requires collaboration with associates, vendors, and carriers, attention to detail, and strong time management to help achieve store objectives.

Qualifications

• Must be detail-oriented with proven time management skills.
• Ability to work cooperatively with Associates, vendors, and carriers.
• Experience handling customer inquiries and administrative tasks is beneficial.

Responsibilities

• Ensure an outstanding customer order fulfillment experience.
• Assist customers in the lot or provide administrative services.
• Interact with customers or vendors as needed for inquiries or support.
• Support store objectives with integrity and reliable work habits.

Job description

Position Purpose:
Associates in Store Support positions are responsible for a variety of non-sales functions. This may include ensuring an outstanding customer order fulfillment experience, assisting customers in the lot or providing administrative services. Direct customer or vendor interaction is sometimes required for these positions. Whether directing customers to store departments or merchandise, answering customer questions on product order status, handling cash management or program compliance, these positions play a critical role in ensuring the highest level of customer satisfaction. Individuals in these positions must work cooperatively with other Associates, vendors, carriers, and productively with little/some supervision, be detail-oriented, and have proven time management skills. They must demonstrate a high level of integrity at all times, respond to operational concerns of all associates and remain focused on store specific business objectives while supporting key operational responsibilities. Specific positions may include: Office Associate, Order Fulfillment Associate, Lot Associate, and Customer Service Representative.