Store Support

The Home Depot; Knoxville (TN); On-site; USD 32,000 - 42,000; Full time

Job summary

The Home Depot in Knoxville, TN is hiring for Store Support roles focused on non-sales functions to help ensure an outstanding customer order fulfillment experience and service. These positions require collaboration with associates, vendors, and carriers, with a strong emphasis on integrity and time management.

Typical duties include assisting customers in the lot, handling administrative tasks, answering questions on product order status, and supporting store operations to meet business

Qualifications

• Detail-oriented
• Proven time management skills
• High level of integrity
• Ability to work cooperatively with associates, vendors and carriers

Responsibilities

• Perform non-sales functions to support store operations.
• Assist customers in the lot and with product order status inquiries.
• Provide administrative services and handle cash management or program compliance as needed.

Job description

Position Purpose:
Associates in Store Support positions are responsible for a variety of non-sales functions. This may include ensuring an outstanding customer order fulfillment experience, assisting customers in the lot or providing administrative services. Direct customer or vendor interaction is sometimes required for these positions. Whether directing customers to store departments or merchandise, answering customer questions on product order status, handling cash management or program compliance, these positions play a critical role in ensuring the highest level of customer satisfaction. Individuals in these positions must work cooperatively with other Associates, vendors, carriers, and productively with little/some supervision, be detail-oriented, and have proven time management skills. They must demonstrate a high level of integrity at all times, respond to operational concerns of all associates and remain focused on store specific business objectives while supporting key operational responsibilities. Specific positions may include: Office Associate, Order Fulfillment Associate, Lot Associate, and Customer Service Representative.