Store Support

The Home Depot; Lakewood (CA); On-site; USD 32,000 - 42,000; Full time

Job summary

The Home Depot in Lakewood, CA is seeking individuals for Store Support roles. You will assist customers with order status, guide them to departments or merchandise, and support store operations with accuracy and integrity.

Roles include Office Associate, Order Fulfillment Associate, Lot Associate, and Customer Service Representative. You will collaborate with associates, vendors, and carriers while maintaining high customer satisfaction and efficient processes.

Responsibilities

• Direct customer or vendor interaction is sometimes required for these positions.
• These positions may include: Office Associate, Order Fulfillment Associate, Lot Associate, and Customer Service Representative.
• Assist customers in the lot or with administrative services and ensure an outstanding customer order fulfillment experience.

Job description

87074BR

Job Description

Position Purpose:

Associates in Store Support positions are responsible for a variety of non-sales functions. This may include ensuring an outstanding customer order fulfillment experience, assisting customers in the lot or providing administrative services. Direct customer or vendor interaction is sometimes required for these positions. Whether directing customers to store departments or merchandise, answering customer questions on product order status, handling cash management or program compliance, these positions play a critical role in ensuring the highest level of customer satisfaction. Individuals in these positions must work cooperatively with other Associates, vendors, carriers, and productively with little/some supervision, be detail-oriented, and have proven time management skills. They must demonstrate a high level of integrity at all times, respond to operational concerns of all associates and remain focused on store specific business objectives while supporting key operational responsibilities. Specific positions may include: Office Associate, Order Fulfillment Associate, Lot Associate, and Customer Service Representative.