Store Support

The Home Depot; Garden Grove (CA); On-site; USD 21,000 - 28,000; Full time

Job summary

The Home Depot in Garden Grove is seeking an Associate to support in-store operations and customer order fulfillment. The role involves assisting customers, directing them to departments, and handling basic administrative tasks with a focus on service quality.

Responsibilities include answering status questions, supporting cash handling, and ensuring compliance with store programs. The role demands teamwork, reliability, and time management in a fast-paced retail environment.

Qualifications

• Must work cooperatively with other Associates, vendors and carriers.
• Be detail-oriented and manage time effectively.
• Demonstrate high integrity and respond to operational concerns.

Responsibilities

• Assist customers in-person and provide order fulfillment support.
• Answer customer questions on product order status and process orders.
• Support cash handling and program compliance in-store operations.

Skills

Time management

Attention to detail

Integrity

Customer service

Job description

87158BR

Job Description

Position Purpose:

Associates in Store Support positions are responsible for a variety of non-sales functions. This may include ensuring an outstanding customer order fulfillment experience, assisting customers in the lot or providing administrative services. Direct customer or vendor interaction is sometimes required for these positions. Whether directing customers to store departments or merchandise, answering customer questions on product order status, handling cash management or program compliance, these positions play a critical role in ensuring the highest level of customer satisfaction. Individuals in these positions must work cooperatively with other Associates, vendors, carriers, and productively with little/some supervision, be detail-oriented, and have proven time management skills. They must demonstrate a high level of integrity at all times, respond to operational concerns of all associates and remain focused on store specific business objectives while supporting key operational responsibilities. Specific positions may include: Office Associate, Order Fulfillment Associate, Lot Associate, and Customer Service Representative.