Store Support

The Home Depot; Town of Cicero (NY); On-site; USD 21,000 - 25,000; Full time

Job summary

The Home Depot in New York State seeks a Store Support Associate to perform a variety of non-sales functions, including assisting customers with order status, directing them to departments, and helping with administrative tasks. This role requires teamwork with other associates, vendors, and carriers, and a focus on customer satisfaction.

Ideal candidates are detail-oriented, capable of working with little supervision, and able to handle time management across store operations.

Qualifications

• Non-sales functions performed by Store Support associates.
• Must be capable of working with vendors, carriers and other associates with minimal supervision.

Responsibilities

• Assist customers with order status inquiries and store information.
• Direct customers to appropriate departments or merchandise areas.
• Contribute to cash handling and program compliance as needed.
• Support key operational objectives and maintain time management and integrity in daily tasks.

Job description

82036BR
Job Description
Position Purpose:
Associates in Store Support positions are responsible for a variety of non-sales functions. This may include ensuring an outstanding customer order fulfillment experience, assisting customers in the lot or providing administrative services. Direct customer or vendor interaction is sometimes required for these positions. Whether directing customers to store departments or merchandise, answering customer questions on product order status, handling cash management or program compliance, these positions play a critical role in ensuring the highest level of customer satisfaction. Individuals in these positions must work cooperatively with other Associates, vendors, carriers, and productively with little/some supervision, be detail-oriented, and have proven time management skills. They must demonstrate a high level of integrity at all times, respond to operational concerns of all associates and remain focused on store specific business objectives while supporting key operational responsibilities. Specific positions may include: Office Associate, Order Fulfillment Associate, Lot Associate, and Customer Service Representative.