Store Support

The Home Depot; Palm Bay (FL); On-site; USD 28,000 - 36,000; Full time

Job summary

The Home Depot in Palm Bay, FL is seeking a Store Support Associate to help ensure a smooth customer order fulfillment experience and efficient in-store operations.

You will assist customers in the lot, answer order status questions, direct traffic to departments, and support vendors and associates with integrity and time management.

Qualifications

• Customer-focused, detail-oriented, with strong time management.

Responsibilities

• Assist customers with order fulfillment and general inquiries.
• Direct customers to store departments and products.
• Answer questions on order status and processing times.
• Support cash handling and program compliance as needed.

Skills

Customer service orientation

Time management

Detail oriented

Job description

Position Purpose:
Associates in Store Support positions are responsible for a variety of non-sales functions. This may include ensuring an outstanding customer order fulfillment experience, assisting customers in the lot or providing administrative services. Direct customer or vendor interaction is sometimes required for these positions. Whether directing customers to store departments or merchandise, answering customer questions on product order status, handling cash management or program compliance, these positions play a critical role in ensuring the highest level of customer satisfaction. Individuals in these positions must work cooperatively with other Associates, vendors, carriers, and productively with little/some supervision, be detail-oriented, and have proven time management skills. They must demonstrate a high level of integrity at all times, respond to operational concerns of all associates and remain focused on store specific business objectives while supporting key operational responsibilities. Specific positions may include: Office Associate, Order Fulfillment Associate, Lot Associate, and Customer Service Representative.