Store Support

The Home Depot; City of Niagara Falls (NY); On-site; USD 30,000 - 45,000; Full time

Job summary

A leading home improvement retailer in Niagara Falls is looking for associates in Store Support positions. These roles are critical for ensuring customer satisfaction and may involve assisting customers, handling order fulfillment, and providing administrative support. Ideal candidates should be detail-oriented, have excellent time management skills, and be able to work effectively with teams. The positions may vary, including roles like Office Associate and Lot Associate, and require a commitment to operational excellence.

Qualifications

• Detail-oriented with proven time management skills.
• Ability to work cooperatively with others and vendors.
• Demonstrate a high level of integrity.

Responsibilities

• Assist customers in the lot and provide administrative services.
• Ensure outstanding customer order fulfillment experience.
• Handle cash management and respond to operational concerns.

Job description

Position Purpose

Associates in Store Support positions are responsible for a variety of non-sales functions. This may include ensuring an outstanding customer order fulfillment experience, assisting customers in the lot or providing administrative services. Direct customer or vendor interaction is sometimes required for these positions. Whether directing customers to store departments or merchandise, answering customer questions on product order status, handling cash management or program compliance, these positions play a critical role in ensuring the highest level of customer satisfaction. Individuals in these positions must work cooperatively with other Associates, vendors, carriers, and productively with little/some supervision, be detail-oriented, and have proven time management skills. They must demonstrate a high level of integrity at all times, respond to operational concerns of all associates and remain focused on store specific business objectives while supporting key operational responsibilities. Specific positions may include: Office Associate, Order Fulfillment Associate, Lot Associate, and Customer Service Representative.