Store Support

The Home Depot; Houston (TX); On-site; USD 30,000 - 45,000; Full time

Job summary

A leading home improvement retailer in Houston is looking for Associates in Store Support positions. Responsibilities include ensuring outstanding customer order fulfillment, assisting customers, and providing administrative services. The ideal candidate will have strong time management, be detail-oriented, and work well with others, assisting in various non-sales functions to maintain a high level of customer satisfaction. This dynamic role requires integrity and the ability to handle operational concerns while focusing on store-specific objectives.

Qualifications

• Must work cooperatively with other associates and vendors.
• Demonstrated time management skills are essential.
• Detail-oriented with a strong level of integrity.

Responsibilities

• Ensure outstanding customer order fulfillment experience.
• Assist customers in the lot or provide administrative services.
• Handle cash management and program compliance.

Skills

Time management skills

Detail-oriented

Integrity

Cooperative teamwork

Job description

Position Purpose

Associates in Store Support positions are responsible for a variety of non-sales functions. This may include ensuring an outstanding customer order fulfillment experience, assisting customers in the lot or providing administrative services. Direct customer or vendor interaction is sometimes required for these positions. Whether directing customers to store departments or merchandise, answering customer questions on product order status, handling cash management or program compliance, these positions play a critical role in ensuring the highest level of customer satisfaction. Individuals in these positions must work cooperatively with other Associates, vendors, carriers, and productively with little/some supervision, be detail-oriented, and have proven time management skills. They must demonstrate a high level of integrity at all times, respond to operational concerns of all associates and remain focused on store specific business objectives while supporting key operational responsibilities. Specific positions may include: Office Associate, Order Fulfillment Associate, Lot Associate, and Customer Service Representative.